Japanese / English

Sipping

Your order will be shipped to you via Japan Post EMS. Japan Post is a speedy delivery service that delivers to more than 120 countries. With an effective tracking system and insurance program, EMS is able to offer a secure delivery worldwide. You can track your package with the tracking code provided and it will be delivered within a week. See estimated shipping fee

About the Deliverable Areas

We ask our customers to confirm deliverable areas in each country through Japan Post's website. (When you click the below, you'll move to the Japan Post's website.)
http://www.post.japanpost.jp/int/ems/country/all_en.html
* Depending upon products and materials, there could be a case in which our company will not be able to ship your ordered product(s) to your designated countries and areas.
* There could be a case in which delivery fees and other incidental expenses will be changed due to a law or change of the law in the countries of the shipment destinations.


About Delivery Fees

The delivery fees will vary according to the size and weight of shipments.
The weight of a shipment will include the weight of the product(s) and the package materials such as a box.
The delivery fees will vary according to the size, weight and destinations of shipments. When you send us an inquiry, we may not be able to reply to your inquiry within the same day.


Caution upon the Arrival of Product (s)

When your ordered product(s) arrives,please open the package and confirm the enclosed content immediately while the delivery man is with you.
If the product(s) is damaged or your ordered product(s) is not in the package, please contact the delivery company immediately.
Please check here for the list of EMS (Express Mail Service) delivery fees for your reference.
(When you click the below, you'll move to Japan Post's website.)
http://www.post.japanpost.jp/english/fee/intel/ems.html


About Return

Please tell us the return of the fact within seven days from the commodity arrival day. Please see the About Returns in detail.

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